THE TERMS OF SERVICE OF THE OKLAHOMA FOOD COOPERATIVE

2. When you order, pick up your order during the time specified for your pickup site. This is part of our contract. We are not a giant supermarket with acres of cold storage. Most of our pick up sites do not have the ability to hold orders past their operating hours, especially if refrigerated or frozen items are involved. It is your responsibility to know where to pick up your food and the hours the pick-up site is open. This information is on your invoice.

3. All orders must be paid before they leave the pickup site or left at a home delivery. Members paying via PayPal must pay before coming to pick up their groceries. Please bring a copy of the PayPal receipt with you to the pickup site. Other members are expected to pay with check, money order, cash, or work credit voucher before taking their groceries home.  Members paying with cash should bring the exact change. Prompt payment is a condition of membership.

4. We understand that emergencies happen on delivery day. If this happens to you, please call Bob Waldrop at 405-613-4688 as soon as possible. The earlier we know about a situation, the better we will be able to deal with it. You can also contact the coop before the monthly order closes about making alternative delivery arrangements. Depending on the circumstances, we may be able to arrange something other than the specified hours for a particular site, but this must be arranged before you turn in your order.

5. If you sign up for a delivery site, but then need to change to a different pick up site, we can do that. If you want to make this change more than 24 hours before delivery day, email our customer service department at customer@oklahomafood.coop . If you need to make the change on or within 24 hours of delivery day, you must call Bob Waldrop at 405-613-4688.  

6. When you pick up your order, make sure you get all the items you order. Take the time to check your invoice thoroughly to make sure you get everything. If an item isn’t there, send an email to problems@oklahomafood.coop and you will receive credit on your invoice. Alternatively, you can deduct the amount of the missing item(s) from your invoice, and pay the new amount. When you get home, send an email to problems@oklahomafood.coop so that your invoice can be properly adjusted. Take the time to check your invoice thoroughly to make sure you get everything.

7. Each pick-up site has its own rules for handling orders and items not picked up. If the pick-up site has the ability to store items/orders not picked up, the cooperative will make one attempt to contact you about picking up your items that will include the phone number and name of the person who has your order or missing items. The items will probably not be at the regular pick-up site, but at someone’s home. It is the member’s responsibility to contact the volunteer who has the items to arrange for a pick-up. The cooperative will not make multiple attempts to contact you. You should contact us sooner rather than later about picking up. If an item spoils or loses quality because you did not pick it up promptly, you will still be expected to pay for it.

8. Treat the coop volunteers well. The Oklahoma Food Cooperative does not have employees. We have volunteers who are investing their time and effort as sweat equity in growing the future of this cooperative. Thus, there can never be a question of an "employee-customer" relationship in your interactions with the volunteer workers of the Oklahoma Food Cooperative. Please do not complain to delivery day volunteers or berate or blame them for something that may have gone wrong with your order. Volunteers have no control over what the producers do. If you have an issue with the producer, bring it to the attention of the producer. If you have an issue with the cooperative, bring it to the attention of Bob Waldrop, president of the Oklahoma Food Cooperative, (405-613-4688, bwaldrop@cox.net ), or Karen Cline, Vice President for Customers ( customer@oklahomafood.coop ).Mistreatment of volunteers is a serious breech of cooperative ethics.

9. Please keep your contact information current on our cooperative records. We encourage you to list cell phone numbers on your membership, so we can contact you directly on delivery day if there is a problem. If you change your email address, notify us. Email changes or updates to membership@oklahomafood.coop .

10. For members approved as producers, these Terms of Service include the cooperative’s Producer Procedures and Standards.

Your cooperation with these terms of service is greatly appreciated!

The Mgmt.